1. Overview

At Pokhara Mobile Store, we strive to ensure you are completely satisfied with your purchase. Whether you shop online or visit our showrooms in Chipledhunga and Damside, we maintain a straightforward return and refund process for eligible items.

2. 3-Day Return Policy

You may return a product within 3 days of delivery or store pickup under the following conditions:

• The item must be unopened, unused, and in its original, undamaged packaging.
• All original seals, tags, accessories, and documentation must be intact.
• Proof of purchase (invoice or receipt) must be provided.

3. Refund Process

To initiate a return, please contact our support team via phone or email. Once we receive and inspect the returned product at our store:

• We will notify you regarding the approval or rejection of your refund.
• If approved, a full refund will be processed and issued to your original payment method (or bank/digital wallet) within 7 business days.

4. Return Shipping Costs

You are responsible for covering the cost of return shipping unless the return is due to our error (such as receiving an incorrect or defective item). For local customers inside Pokhara Valley, items can also be brought directly to our showrooms for immediate inspection.

5. Contact Us

If you have any questions regarding our return and refund guidelines, feel free to reach out: