Privacy Policy

1. Introduction

Welcome to Pokhara Mobile Store (“we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website PokharaMobileStore.com or interact with our showrooms in Chipledhunga and Damside, Pokhara.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you make a purchase, create an account, sign up for our newsletter, or contact customer support. This may include:

• Contact Details: Full name, email address, phone numbers (NTC/Ncell), and shipping/billing addresses.
• Transaction Data: Details about products purchased, order history, and payment method selections (Cash on Delivery, eSewa, Khalti, ConnectIPS, or Easy EMI plans).
• Communication Records: Messages, inquiries, or feedback submitted through our contact forms or support channels.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

• Processing, fulfilling, and delivering your retail or wholesale orders across Nepal.
• Managing warranty claims, returns, and customer service inquiries.
• Communicating with you regarding order confirmations, updates, and promotional offers (if opted in).
• Improving our website functionality, product catalog, and user experience.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with trusted partners necessary to run our operations, such as local logistics and courier delivery providers, or payment gateway partners to securely process transactions.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at: