Refund Policy

Refund Policy

At Pokhara Mobile Store, we want you to be completely satisfied with your purchase. If for any reason you receive a defective item, or if there is a problem with your order, you may return the item within 3 days from the date of purchase for a refund or exchange.


To be eligible for a refund or exchange, the product must be in its original packaging, unused, and in the same condition that you received it. Accessories must be returned with all original packaging and tags intact.


All refund or exchange requests must be made within 3 days of the date of purchase. After 3 days, we cannot offer a refund or exchange.

Refund method

Refunds will be issued in the original form of payment. If the original payment was made by credit card, the refund will be issued to the same credit card used for the original purchase. If the original payment was made by cash, a check will be mailed to the customer.

Return Process

To initiate a return or exchange, please contact our customer service department at +977-98560-85887 or Our customer service representative will provide the necessary instructions for returning the product.

Restocking fees

We do not charge any restocking fees for returned items.


The following items are not eligible for a refund or exchange:

  • Products that have been used or damaged
  • Products that are missing accessories or original packaging
  • Custom-made products
  • Change of mind


We will clearly communicate our refund policy to you during the checkout process and on our website.

Thank you for shopping at Pokhara Mobile Store. If you have any questions or concerns, please do not hesitate to contact us.
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