Refund Policy
At Pokhara Mobile Store, we want you to be completely satisfied with your purchase. If for any reason you receive a defective item, or if there is a problem with your order, you may return the item within 3 days from the date of purchase for a refund or exchange.
Eligibility
To be eligible for a refund or exchange, the product must be in its original packaging, unused, and in the same condition that you received it. Accessories must be returned with all original packaging and tags intact.
Timeline
All refund or exchange requests must be made within 3 days of the date of purchase. After 3 days, we cannot offer a refund or exchange.
Refund method
Refunds will be issued in the original form of payment. If the original payment was made by credit card, the refund will be issued to the same credit card used for the original purchase. If the original payment was made by cash, a check will be mailed to the customer.
Return Process
To initiate a return or exchange, please contact our customer service department at +977-98560-85887 or pokharamobilestore@gmail.com. Our customer service representative will provide the necessary instructions for returning the product.
Restocking fees
We do not charge any restocking fees for returned items.
Exceptions
The following items are not eligible for a refund or exchange:
- Products that have been used or damaged
- Products that are missing accessories or original packaging
- Custom-made products
- Change of mind
Communication
We will clearly communicate our refund policy to you during the checkout process and on our website.